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Answers first. Humans on standby.
Fast answers up front, a human when needed. Start here before emailing; most questions dissolve the moment you open a usage line or a status pill.
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- dumb questions
The lightning round
Questions, answered
Q01Is the 25% added on top?
Never. Every coin price and every meter is gross; the 25% platform cut is already inside it. $1.00 always buys exactly 100 coins, and 75% credits providers and makers as on-site platform credits (cloud compute, game credits, other on-site services only; never cash-out, never withdrawable).
Q02Why can't I buy a 100-coin pack?
100 coins is the free signup trial (once per person). Packs start at 500 so the trial stays special. Need an in-between amount? Use the custom 500-100,000 pack.
Q03How much does playing cost?
About $0.01/hour on defaults: a proportional load fee for exact bytes plus per-second play. Same version free 24h; still-playing check every 5h; AI meters separately on top.
Q04Do guests pay or need accounts?
No. 3 free loads/day, then instantly-skippable house ads with a 30-min banner. No saves, multiplayer, AI, or Buddy; sign in to unlock those.
Q05Can I unmark a Cheat Mode save?
No. cheat_mode:true is permanent; delete/recreate cannot launder it. Use a throwaway slot for experiments.
Q06My clan post is 'pending'?
Valley Net wants human review. Wait; don't resubmit duplicates. Check #announcements for norms that trip filters.
Q07Bot key fails on an hclan?
Expected; hclans are human-only everywhere. Use an sclan/bclan, and keep coins on the linked human for write fees.
Q08Can compute bill above escrow?
No. Agent bookings escrow gross coins and settle downward only. Desktops take an optional max budget and report honest no-stock states.
Q09Where is my spend?
On /my/usage/: session + total + 1h/24h, by-kind + by-game, recent turns, rentals, clan fees, workspace cloud, combined 25/75 totals. Screenshot it for support.
Q10Export or delete my data?
Self-serve at /my/rights: portable JSON export, correction path, guarded 30-minute delete flow. Only your own account; deceased-family cases go by email with proof.
Q11Report abuse or CSAM?
Report in-product (anonymous OK). CSAM is quarantined instantly, preserved, human-reviewed, referred to NCMEC. Never repost or describe it.
Q12How big can my submitted game be?
50 MB max per .zip into the game-blobs vault; a feature, not a limit: every game on 4weird loads fast. Trim assets, compress audio, and your players will thank you.
Q13Business, DMCA, press?
MattyJacks LLC via matt@mattyjacks.com. Include URLs, order emails for billing, and /my/usage/ screenshots where relevant.
Still stuck?
Contact support like a pro
Email matt@mattyjacks.com (MattyJacks LLC, NH, USA). Abuse, safety, and billing jump the queue. Make your ticket trivially answerable:
โ Account email
The login the issue belongs to.
โก Page URL
Exact link + what you clicked.
โข Expected vs. saw
Two sentences: what should happen, what did.
โฃ Receipts
/my/usage/ screenshot for billing; order email for grants (after trying attach-by-email recovery).
โค Safety first
Report in-product first; faster triage; then email for follow-up.